Ask yourself, does your employer, invest in the development of their Staff? Employee training can be for some companies a significant investment of time and money. But why is it something companies shall not miss out?
The COVID-19 crisis will result in a permanent change to our shopping behavior and ways of conducting business. While some businesses have experienced a temporary short-term peak in demand, other categories will be moving online for good.
Contact centers and customer experience are particularly interesting starting points for implementing Artificial Intelligence (AI) solutions. As they deal with customer information, they generate large amounts of data that can’t be processed manually.