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From the Blog
Is Covid-19 Illuminating Cracks in Customer Service?
Having immediate access to help is often taken for granted until customers around the world need it all at once. Disasters, whether they be pandemic, extreme weather or other disruptions to business and life tend to exacerbate any flaws already lingering in a process.
Story Splitting for Marketing Teams [Infographic]
The marketing landscape has changed over the last decade. We can not deny that new consumer information channels and the habits of Millenials and Generation Z audiences have forced marketing to find new ways to approach them. One of the largest debates is the audience attention span. We need to catch our audience’s interest in a fraction of time and story splitting is a great approach to keep your marketing team agile.
The Importance of Customer Trust and 6 Ways to Maintain it [Infographics]
Trust between customers and brands is the bedrock of their relationship. This trust derives from customers’ belief in a company’s product or services, and its commitment to share core values. One of the best examples is Apple who managed over years the drive to achieve customer trust by their fan community for their product design and innovation.