Contact centers and customer experience are particularly interesting starting points for implementing Artificial Intelligence (AI) solutions. As they deal with customer information, they generate large amounts of data that can’t be processed manually.
Artificial Intelligence (AI finds) its way to everybody in one way or the other. In our daily office routine, it could be an addition that can help anyone with super enhancements to routine and boring work. But the differentiator is when people understand to utilize it to a large advantage and boost workplace productivity.
The rate of technology is evolving in in this digitally-interconnected world is highly fast-paced that businesses who could not keep up will get left behind by those who do. Even customers are way ahead in terms of knowledge and familiarity with the latest digital marketing trends. They expect the same from the brands they engaged in or do business with.
Over the last decade or so the world has built up an adjustment in viewpoint from analog to digital. Presently everyone looks for a piece of information online, this makes digital marketing the best methodology for organizations to interface with focused customers. Technology is getting advanced and we are entering the Revolution in Digital Marketing.
The concept of artificial intelligence is not a new one. The idea of automating human lives was introduced the day computers were invented. From calculating few numbers to giving voice commands, human lives have been widely impacted by technology.