Let a dream come true, 24×7 customer service, greater capacity to handle customer inquiries, fewer operational expenses, improved customer satisfaction, does this sound like something you want? But with chatbot advantages there comes also challenges which we want to highlight today.
How to get customer Survey results you can count on and make sure you are not trapped into survey response bias
‘No response is the best response’ worked well in the days before the digital age. It used to be a sensible way to deal with negative propaganda and publicity; today, it seems insensitive.
Consumers today have endless choices about when, how, and where to shop or buy their products and services. Acknowledging your hard-won customers and knowing their needs is key to satisfy them and keep them coming back to purchase from you.