Having immediate access to help is often taken for granted until customers around the world need it all at once. Disasters, whether they be pandemic, extreme weather or other disruptions to business and life tend to exacerbate any flaws already lingering in a process.
Let a dream come true, 24×7 customer service, greater capacity to handle customer inquiries, fewer operational expenses, improved customer satisfaction, does this sound like something you want? But with chatbot advantages there comes also challenges which we want to highlight today.
Consumers today have endless choices about when, how, and where to shop or buy their products and services. Acknowledging your hard-won customers and knowing their needs is key to satisfy them and keep them coming back to purchase from you.
There’s no doubt that technology has changed the way e-commerce companies do business. With the changes in the logistics and supply chain industry, customers have raised their standards when it comes to online shopping. Same Day delivery seems to be a changing game for the customer shopping experience.