by Dieter | Nov 18, 2021 | Business |
Having immediate access to help is often taken for granted until customers around the world need it all at once. Disasters, whether they be pandemic, extreme weather or other disruptions to business and life tend to exacerbate any flaws already lingering in a process.
![AI Chatbots Advantages and Challenges [Infographic]](https://skillzme.com/wp-content/uploads/2020/04/hero-image-ai-chatbots-advantages-1080x675.jpg)
by Dieter | Apr 6, 2020 | Digital Marketing |
Let a dream come true, 24×7 customer service, greater capacity to handle customer inquiries, fewer operational expenses, improved customer satisfaction, does this sound like something you want? But with chatbot advantages there comes also challenges which we want to highlight today.
![Customer Satisfaction Surveys: Questions You Can Ask [Infographic]](https://skillzme.com/wp-content/uploads/2019/05/Customer-Satisfaction-Surveys-Questions-You-Can-Ask-mp3-image-1080x675.jpg)
by Dieter | May 21, 2019 | Digital Marketing |
Consumers today have endless choices about when, how, and where to shop or buy their products and services. Acknowledging your hard-won customers and knowing their needs is key to satisfy them and keep them coming back to purchase from you.
by James | Oct 18, 2018 | Digital Marketing |
The internet has broadened the visibility of many businesses. Gone are the days when customers would have to pay a visit to a physical store or ask a clerk for expert information about a product. Now, a great deal of information can be found online, from product...
by Jake | Sep 19, 2018 | Business |
There’s no doubt that technology has changed the way e-commerce companies do business. With the changes in the logistics and supply chain industry, customers have raised their standards when it comes to online shopping. Same Day delivery seems to be a changing game for the customer shopping experience.
by Iffat | Aug 13, 2018 | Business |
An appealing logo, an influential website, and exemplary customer services can help to ramp up your business’s productivity and amplify the Profits. Finding the best customer service tools when it comes to small business might be challanging when it comes to budget...
![To Bot or Not to Bot? Why Customer Service Chatbots? [Infographic]](https://skillzme.com/wp-content/uploads/2018/07/hero-image-customer-service-chatbots-1080x675.jpg)
by Dieter | Jul 8, 2018 | Technology |
Consumers and companies seem to be on the same page. Customer Service Chatbots are the answer for a better future in customer service. More than 60% of consumers report seeing the future in customer service through chatbots. So let us look into the question, Why bots?...
![Customer Relationships in the Age of Technology [Infographic]](https://skillzme.com/wp-content/uploads/2018/04/hero-image-creating-meaningful-customer-relationship-1080x675.jpg)
by Dieter | May 8, 2018 | Digital Marketing |
Technology can be used to create more positive customer experiences, but many companies fall short in this regard. How can technology be used effectively to bring us closer to our customers rather than further away? Win big in Customer Relationships with the...
![Store Customer Service is Key for Retail Success in the Future [Infographic]](https://skillzme.com/wp-content/uploads/2018/05/hero-image-retail-1080x675.jpg)
by Dieter | May 2, 2018 | Digital Marketing |
Retail and in-store customer service can be seen as twin kids. Both go everywhere together and if not it is questionable if they are successful independent. Citrix has taken a look how IT can help to improve customer service in stores based on an IHL study back in...
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