Consumers on desktop computers and consumers on mobile digital devices demonstrate different behaviors, so why do companies insist on using Web analytics to measure mobile users? Web versus Mobile Analytics is maybe not crystal clear, so let’s look into some of the facts and difference.
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Meet Hank, the 21st Century mobile user. He is out
A Web Analytics software is key to do the job and show all the nice traffic for retargeting our friend while using his mobile devices. If our software could not differ between mobile devices and PC, we would not be able to close our marketing cycle. Web versus Mobile Analytics is key
The following infographic by Medio makes the case for using mobile analytics to effectively track mobile users and their movements. After all, what a consumer purchase from a tablet while at work often differs from what she buys at home from her desktop PC or from her mobile phone while out with friends.
Even within digital devices, major differences exist. One is in spending behaviors. The average order value from a tablet is $123 (as opposed to the $102 on a PC or $80 on a mobile). Web analytics platforms can’t effectively track those mobile users, though.
Mobile is king, people using tablets are willing to spend more in online stores than people on smartphones or PC
“Only mobile analytics can provide the detail insights you need to understand mobile user behaviors, engagements, and purchases across different devices and locations,” according to Medio.
Similarly, Web analytics can’t track consumers’ behaviors in apps and can’t get offline use metrics. Mobile analytics can.
Web versus Mobile Analytics
Think about how many people travel every day with the airplane. Wifi in airplanes is still not standard but the consumer of today is using during flying his/her electronic device. Statistics show that travel information is looked up with mobile apps in 95% of cases and only 5% through mobile web.
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If you are into car rental or hotel booking you are losing your audience’s information. Be aware that 15% of apps are launched while offline, no chance to utilize any online analytics software. Web versus Mobile Analytics is again, the driver of success for this type of apps. Mobile analytics can capture all offline actions with a more holistic and granular understanding of in-app usage and behaviors.
To find out more about using mobile analytics, check out the following infographic.