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Over half of the workers in the US say they would not deal with a company again after one or two bad customer service experiences. How do you define bad customer experience?

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Dieter Hovorka

CTO, Co-founder, Skillz Middle East

Some 59% of US workers say they would not deal with a company again after one or two bad customer service experiences, according to recent research from OfficeTeam.

The report was based on data from a survey of 1,001 people in the United States age 18 years or older who are employed in office environments from the year 2016.

Some 15% of workers say a bad customer service experience would prompt them to never again deal with a company; 44% say two bad customer service experiences would make them cut ties; and 23% say three incidents would be their breaking point.

Three-quarters of US workers say they have at least one good customer service experience each month; 42% say they have at least one bad customer service experience each month.

Some 71% of respondents say they are likely to contact a company after a good customer service experience; 79% say they are likely reach out after a bad experience.

See all details below in the Infographic.

The Impact of Bad Customer Service Experiences

The source of the report

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